In a recent blog I wrote about an experience my husband and I had at Panera Bread. Long story short, just as he polished off his sun-dried tomato cream cheese I noticed the expiration date on the tiny tub had long since passed. After posting the blog I heard from several other people who experienced similar Panera expiration date discoveries. So I decided to write a letter to Panera. Here is my letter and the company’s response. I’m still formulating my next move.
Recently my husband and I were eating at Panera, one
of our favorite restaurants. My husband had just
finished his Asiago bagel and Sun-dried Tomato cream
cheese when I noticed the expiration date on his cream
cheese. The date read 1/22/08. The problem was, that
the current date was 2/10/08. That's almost three
weeks past the expiration date. The manager quickly
apologized, refunded our money and was incredibly
polite. In fact, because he handled the situation so
well I wasn't going to contact you. But I wrote a
blog about the experience and have since heard from several people who have had
similar experiences, many of whom I have never met. I
wanted to draw your attention to the fact that there
may be a problem with expired cream cheese regularly
being served at your restaurants. Thank you for
taking the time to read this e-mail. I trust that you
will respond accordingly.
Dear Allison, (Notice my name is incorrectly spelled.)
Thank you for taking the time to contact . We sincerely
apologize that you were served expired cream cheese at our Greenville, SC
bakery-café (#911). I have forwarded your comments to the bakery-café
management and our Quality Assurance group for review and follow-up.
These isolated incidents can happen when you serve more than a million
customers each week at nearly 1200 locations. We have had no indication
from customers that expired cream cheese is being "regularly served" at
our bakery-cafes, however.
Thank you again for contacting us. We appreciate your business and
value your comments.
Customer Comment Coordinator